Feedback & Compaints

We Value Your Feedback

At The ADHD Foundation, your feedback is invaluable in helping us continually improve our services. We are always eager to hear from those we’ve supported, and our staff appreciate positive comments about their work.

How You Can Share Your Feedback: Please submit your feedback via the form below. We carefully consider all suggestions to enhance our support.

Feedback form

Complaints Process

While we strive to maintain the highest standards, we understand that sometimes mistakes can occur. We have a simple, transparent complaints procedure to ensure that any issues are addressed quickly and thoroughly.

How to Make a Complaint:

If you have a concern, you can reach us through any of the following methods:

  • Feedback Form: Complete the form above.
  • Email: Send your complaint to [email protected].
  • By Post: The ADHD Foundation, 54 St James Street, Liverpool, L1 0AB.
  • Phone: Call us at 0151 541 9020.

We will acknowledge your written complaint within 5 working days and aim to provide a more detailed response (if required) within 15 working days.

Escalating Your Complaint

If you’re unsatisfied with our response, please let us know why and what further action you feel is necessary. Our CEO will review your complaint and respond within an additional 10 working days.

Should you remain dissatisfied, you can escalate your complaint by writing to the Chair of the Board of Trustees, who will ensure a thorough independent review.

If the matter is still unresolved, you have the option to refer your complaint to the Fundraising Regulator or consult the Charity Commission.

Thank you for taking the time to share your feedback or raise any concerns. We are committed to continually improving our services based on your input.

 

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